Last updated: June 2026
Company Name: Louise Lambert (Trading as The Floating Assistant and Plain Sailing Tech Training)
Website: https://louiselambert.co.uk
Email: [email protected]
ICO Registration Number: ZB624380

1. About This Policy

At Louise Lambert, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy should be read together with our Cookie Policy, which explains how we use cookies and similar tracking technologies.

2. The Information We Collect

When you interact with us—for example, by signing up for updates, creating an account, or using our services—we may collect the following personal data:

Your name

Your email address

Your phone number

Account login details (if you create an account)

Technical data such as your IP address, browser type, and device information (via cookies – see our Cookie Policy)

Payment information is not collected directly by us. Payments are securely processed by Stripe, our payment processor, which acts as a separate data controller.

3. How We Use Your Information

We use your information for the following purposes:

Provide our services and manage your account

Communicate with you about your account, training, or services

Send marketing emails, if you have opted in

Improve our website, services, and user experience

Comply with legal and regulatory obligations

4. Legal Bases for Processing

We process your personal data only when we have a legal reason to do so, including:

Contract: To provide services you have signed up for

Consent: When you have opted in to receive marketing communications

Legal obligation: To meet any applicable laws or regulations

Legitimate interests: To improve our services and website, while respecting your rights

5. Third-Party Services and Sharing Your Data

Your personal data is stored securely within our HighLevel CRM for customer management and communications.

When you make a payment, your data will also be processed by Stripe, which complies with UK GDPR.

We also use third-party services for analytics and marketing purposes, including:

Google Analytics & Google Ads (Google LLC)

Meta Pixel (Meta Platforms Ireland Ltd)

These services may process personal data outside the UK, protected by Standard Contractual Clauses (SCCs).

We do not sell or rent your personal data to third parties.

6. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience, analyze site usage, and manage marketing and advertising.

For full details, including consent management and how to withdraw consent, please see our Cookie Policy.

7. International Data Transfers

Some of our third-party tools (HighLevel, Stripe, Google, Meta) process data outside the UK.
We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs), to protect your personal data in line with UK GDPR.

8. Data Retention

We retain your personal data for 12 months after your last login or interaction.

Marketing opt-outs are recorded to prevent further communications

After this period, data is securely deleted or anonymised, unless otherwise required for legal obligations

9. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you.

Request that inaccurate or incomplete personal data is corrected.

Request the deletion of your personal data in certain circumstances.

Restrict or object to how we process your personal data in certain circumstances.

Withdraw your consent at any time where we rely on consent (such as for marketing emails).

Request a copy of the personal data you have provided to us in a structured, commonly used format (data portability).

To exercise any of these rights, please contact us at:

Email: [email protected]

We will respond in accordance with applicable data protection legislation.

10. Data Protection Complaints

If you have any concerns about how we have collected, used or handled your personal data, we encourage you to contact us first so that we can investigate and try to resolve the matter.

You can make a data protection complaint by emailing:

[email protected]

Please include:

your name and contact details;

a description of your concern;

any relevant dates or correspondence; and

what outcome you would like us to achieve.

Once we receive your complaint, we will:

acknowledge receipt within 30 calendar days;

investigate your complaint as quickly as reasonably possible;

keep you informed if our investigation is ongoing; and

provide you with the outcome of our investigation without undue delay.